We do not have phone service, this is why Cristal Enterprises, Inc. 14555 Blanco Road #510 San Antonio, TX 78216 Email: info@air-filters-direct.com How Do I return merchandise? What does MERV rating stand for ? What is a Odor-Ban, Odor Defense, or charcoal filter ? What does shipping cost ? Is shipping free ?

Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? International Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the return policy? Guarantees • Low Price Guarantee • Privacy Policy • Security

Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • • • How do I contact you?