HOW TO FIND YOUR FILTER
For your security, we prohibit our employees from taking orders over the telephone because we do not want anyone to have your credit card information. If you are having a problem placing an order, email us and we will take care of the problem quickly.
For your security, we prohibit our employees from taking orders over the telephone. Under no circumstances should you give your credit card information to anyone over the telephone. When you give your credit card information over the phone to someone you do not know, like a customer service representative, you're taking a risk she or he will use it for nefarious purposes. On the other hand, when you enter your credit card information online, the information is immediately encrypted and only machines can see it. No human gets to see it.
This message is to let you know we only have email, text and voice-mail customer service because it is the best way to provide you with the most excellent customer service. After having an online store since 1995 we have discovered communicating by email is more efficient and effective than phone communication.
Email has many advantages over telephone communication. For instance,
If you email between 9 am and 8 pm eastern time we guarantee a response within three hours.
Thank you for visiting Air-Filters-Direct!