RETURNS Please, email us for instruction on how to return merchandise, and for the return address. Email info@air-filters-direct.com We recommend you read our Terms and Conditions, but in particular the excerpts below: Terms and Conditions BY USING OUR SITE OR PLACING AN ORDER FROM OUR SITE, YOU AGREE TO THE FOLLOWING CONDITIONS. IF YOU CANNOT AGREE WITH THE FOLLOWING CONDITIONS, DO NOT PLACE AN ORDER ON OUR SITE. IMPORTANT NOTE: ANY ISSUE REGARDING THESE TERMS AND CONDITIONS MUST BE ADDRESSED BY EMAIL ONLY. IN THIS WAY, WE WILL BOTH HAVE A WRITTEN RECORD TO REFER TO. 30 day Return Policy - Standard Sizes Only: If you return a product, shipping pre-paid, within 30 days, or a product is returned to us because UPS could not effect delivery for whatever reason, including your refusal to accept delivery of the merchandise, or due to an error on your part or for any other reason, we will be happy to give you a refund, for the full amount of the order, excluding our shipping costs as posted on www.ups.com, retail location, and a 4% processing fee. We cannot issue a credit on products that arrive back at our warehouse damage, unusable and cannot be re-stocked. If you place another order before we get your return we will also refund our original shipping costs. After 30 Days: It will be solely upon our discretion whether we will take back merchandise after 30 days. If we agree to take the merchandise back, a 15% re-stocking charge will be deducted from your refund, which will be in the form of a store credit. In addition, our original shipping costs as posted onwww.ups.com, retail location, will also be deducted. It is your responsibility to open all boxes upon delivery to confirm you have received the correct merchandise. Should you discover you received the wrong item after 30 days, all the Terms herein stated under "After 30 Days" will apply. Important Note/Refunds: If a shipment we send you is damaged by UPS, we will immediately send you replacement, at no charge to you. When you return merchandise, UPS will sometimes damage it. When this happens we cannot give you a refund on the damage merchandise. However, you may get re-imbursed for the cost of the merchandise by filing a damage claim with UPS. In accordance with UPS rules, it is your responsibility to file the damage claim, but we will help you in any way we can. Canada, Alaska, or Hawaii: Sorry, we do not ship to Canada, Alaska, or Hawaii Refunds are processed as expeditiously as possible, however please be patient and allow two to three weeks from the date the merchandise arrives at our warehouse.