The information you provide on this form is kept strictly confidential and is used for processing your order only.  The information is used internally only and will not be sold or in any manner shared with any other person, company or business.

Special Note:  Occasionally, we are asked to help in the selection of the filter's size, brand, etc.  In such case, we will provide as much help as possible in the selection of the filter.  However, ultimately the customer is responsible for selecting the right size.  We will help, but under no circumstances do we accept responsibility for selection even if there are Errors, omissions, or misstatements in our communications.

Cancellations:  If for some reason you decide you want to cancel your order, you must cancel your order the same day you place your order, and it must be done by email, to avoid a processing fee.  Orders canceled after the date the order is placed, but which have not been shipped, will incur a processing fee of 10% of the order amount.  Orders that have left our warehouse cannot be canceled, and delivery must be accepted unless prior approval has been given (in Writing) by Cristal Enterprises, Inc. to refuse delivery.  Once delivery is accepted the order can be returned for a refund as per our 30 day return policy below. 

Custom Size Filters:  Custom size air filters are built to your exact specifications. As a result, these filters may not be returned for refund or credit.  However, if you ordered the filter too big, we can cut it down provided you return the filter, shipping pre-paid.

30 day Return Policy - Standard Sizes Only:  If you return a product, shipping pre-paid, within 30 days, or a product is returned to us because UPS could not effect delivery for whatever reason, including your refusal to accept delivery of the merchandise, or due to an error on your part or for any other reason, we will be happy to give you a refund, for the full amount of the order, excluding our shipping costs as posted on www.ups.com, retail location. We cannot issue a credit on products that arrive back at our warehouse damage, unusable and cannot be re-stocked.  We strive to get you the best quality filters and best value, so some of our products are equal to in quality, or are up-grades (higher efficiency) to that of the original manufacturer.  These products are most often referred to as "Replacement" filters.  If you have any concern whether the product is OEM or not, please email us to confirm.  The aforementioned terms and conditions apply to these products as well, should you decide to return the product because it is not OEM (original equipment manufacturer).  If we send you a filter that we confirm (by measuring) is too big to fit your housing, or is more than one quarter inch smaller than the dimensions shown on our site, we will cover all shipping, including the cost to return the product to us.  You must email us for instructions on how to return merchandise. You do not need an RMA number, however you are required to email the tracking number of returned merchandise.  When returning merchandise, we strongly recommend that you use UPS as they automatically insure the shipment against damages for up to $100. We cannot issue a credit on products that arrive damaged, unusable and cannot be re-stocked.  

Important Note:  If a shipment we send you is damaged by UPS, we will immediately send you replacement, at no charge to you.  When you return merchandise, UPS will sometimes damage it. When this happens we cannot give you a refund on the damage merchandise. However, you may get re-imbursed for the cost of the merchandise by filing a damage claim with UPS.  In accordance with UPS rules, it is your responsibility to file the damage claim, but we will help you in any way we can.  

Canada, Alaska, or Hawaii:  Sorry, we do not ship to Canada, Alaska, or Hawaii

Refunds are processed as expeditiously as possible, usually in less than a week after the merchandise arrives at our warehouse.  However, please note, this one week period may not always be possible, such as, when the credit card processing servers go down, our own servers go down, during periods of high volume in business, during vacation and holidays. At times like this we ask that you allow 30 days for the processing of refunds.

After 30 Days:  It will be solely upon our discretion whether we will take back merchandise after 30 days.  If we agree to take the merchandise back, a 15% re-stocking charge will be deducted from your refund.  In addition, our original shipping costs as posted on www.ups.com, retail location, will also be deducted.

When returning a product, we strongly recommend that you use UPS as they automatically insure the shipment against damages for up to $100.  We cannot issue a credit on products that arrive damage, unusable and cannot be re-stocked.

Credit Card Charge-back:  Should you decide to do a charge-back for whatever reason, you agree to notify us by email at info@air-filters-direct.com, at least one day prior to notifying your bank, in order to give us an opportunity to credit back your account.  Should you fail to give us the one day notification, you grant us the right to charge your account a twenty dollar processing fee. A dated copy of an email will be enough proof that you gave us the one day notification. 

Lifetime Beat The Price Guarantee:  Beat The Price Guarantee applies only to Orders place Online, and to commercial sites that offer air filters.  Auction houses, liquidation sales, and special sales are excluded from this Guarantee.  We determine a sales to be a liquidation sale or special sale if our competitor's price is at, or below our cost.  For more information about our Lifetime Beat The Price Guarantee, go to our Beat The Price Easy Form at the link below:

http://www.air-filters-direct.com/Articles.asp?ID=143

All orders will be accepted at our own discretion.  Errors, omissions, or misstatements in the order process will be cause for non-acceptance of order.  In such a case, any and all charges will be refunded in full, to the penny.   Venue for any disagreements arising from the use of our website, or orders placed on our website, or any other matter will be in Palm Beach County, Florida.  This means that the Terms and Conditions of the use of this website, provides that both you and we (Cristal Enterprises, Inc.) agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Palm Beach, Florida.

BY USING OUR SITE OR PLACING AN ORDER FROM OUR SITE, YOU AGREE TO THE CONDITIONS HEREIN STATED.  IF YOU CANNOT AGREE WITH THESE CONDITIONS, DO NOT PLACE AN ORDER ON OUR SITE.